Achieving ITIL® Practitioner Certification

ITIL – PRACTITIONER

Gain the foundational knowledge and skills for building an effective IT organization that supports and complements ITIL best practices in this ITIL Practitioner training course. This two-day course will provide you with the foundational knowledge needed to pass the ITIL Practitioner certification exam, and three credits towards your ITIL Expert certification.

COURSE TYPE

Foundation

NUMBER

0129

DURATION

2 Days

You Will Learn How To

Prepare for and pass the ITIL Practitioner certification exam
Utilize the nine Guiding Principles and the CSI approach to manage ITIL improvements
Enable improvements with metrics, measurements, and communication
Leverage organizational change management

Important Course Information

Requirements:

Must hold the ITIL Foundation Certificate (see Course 0128, Achieving ITIL^® Foundation Certification)

Recommended Experience:

Basic IT literacy and around two years of IT experience

Course Preparation:

Before your event, you will be sent the ITIL Practitioner Guidance and a Pre-Course Study Guide which will detail the required work that needs to be done before class attendance, including 15 hours of personal study.
It is strongly recommended that you complete all the pre-course reading to improve your chance of successfully passing the exam.
Failure to complete the pre-reading may not only harm your success of passing the exam, but you may also find difficulty in completing the assignments, taking part in class discussions, and following the course material.

Exam Information:

The ITIL Practitioner exam can be taken on the last day of the course, or any time after the course is completed via ProctorU (online) or at an eligible testing center
Achieving the ITIL Practitioner certificate provides three credits toward your ITIL Expert certification

Course Outline

Introduction to ITIL Practitioner

A structured implementation approach
Key elements of ITIL Practitioner and how they work together
Tailoring ITIL for projects of varying size
Outlining the key principles

Guiding Principles and CSI Approach

Identifying key concepts

Applying the “Adopt and Adapt” approach when using ITIL guidance in a given context
Analyzing the importance of each element of a service: value, customer, outcome, cost, risk

Applying the Guiding Principles

Focus on value
Design for experience
Start where you are
Work holistically
Progress iteratively
Observe directly
Be transparent
Collaborate
Keep it simple

Executing the CSI Approach

Recognizing the main benefits of adopting the approach
Breaking down the CSI approach including the outputs
Applying CSI tools and techniques to a given context

Metrics and Measurement To Enable CSI

Defining and determining CSFs and KPIs

Taking a hierarchical approach: vision to measurement, balanced scorecard, organizational cascade
Analyzing and balancing between key measurement categories
Improving the value of reporting

Building a Current State Assessment Plan

Determining goal, scope, and assessment criteria
Establishing required outputs and skills

Enabling CSI Through Effective Communication

Fostering Effective Communication

Recognizing the value, importance, and benefits
Defining key communication principles: two-way process, constant communication, timing and frequency, no single best method, message is in the medium

Implementing Communication Tools and Techniques

Comparing and contrasting the different tools
Utilizing to support improvement

Organizational Change Management To Support CSI

Defining Purpose, Value, and Challenges

Role and impact of OCM
OCM activities: sense of urgency, manage stakeholders and sponsors, analyze training needs, dealing with resistance to change, reinforcement to embed the change

Identifying Tools and Techniques to support improvement

Sponsor diagram
Stakeholder worksheet
Stakeholder map
RACI matrix

Putting ITIL Practitioner into Practice

Applying key concepts

CSI approach, metrics and measurements
Communication and OCM

Exam Preparation

Practicing with test questions and mock papers
Further review of examination case study
Completing the necessary APMG paperwork

How to Attend This Instructor Led Training

Free-Enrollment – No advance payment is required to book your seat for this training. Payment can be made 3 day before the training commences.

In the Classroom

Private/Team

0809 210 2900

hi@vsonetedu.com

Training Schedules

Call 0809 221 4410 to find out the schedule for this course

Tuition

Standard: Was ₦240,000 Now ₦ 150,000

Corporate: Contact Us >>

What You Will Get

Course Ware
Daily Lunch
Free Course Exam

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Beapun | Technology Consulting | Victoria Island, Lagos. Nigeria
Phone: +234 809 210 2900 | Email: info@siliconhalls.com

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